Refund and Cancellation Policy

Thank you for shopping at https://digitalworldpower.com/. Please read this policy carefully. This is the Cancellation and Refund Policy of https://digitalworldpower.com/. Digital Services (*)

We do not issue refunds for digital services once the order is confirmed and the project was moved into the planning phase. A refund is not possible for work already completed.
No partial reimbursements for projects in the middle of the way through their milestone phases.
SEO and digital marketing service packages are non-refundable. However, the client may cancel such services with a notice written 30 days in advance.
Hourly and customer support contracts are to be paid in advance. None of them qualifies for refunds. Unused time in your hourly or support contract can be used for credit towards upcoming work. One support ticket equals with one hour of work. Our rate is set at $50/hr. All prices are in USD.
No refunds are offered on deposits or payments for abandoned or dormant projects. The cut-off time for abandoned or dormant projects is 30 days.
A client will pay https://digitalworldpower.com/ a cancellation fee of 20% fee if the project or any portion of the project scope is canceled by the client.

Digital Products (**) https://digitalworldpower.com/ honors refund request for non-tangible (digital) products under the following exceptional circumstances:

“Non-delivery of the electronic product – download issues due to https://digitalworldpower.com/ server problems, issues originated from client’s e-mail service provider or unzipping difficulties. Claims for non-delivery must be submitted within 7 days from the date of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests, https://digitalworldpower.com/ issues refunds within 7 days from the date of the purchase.
Digital Product “not as described” – such issues have to be reported within 7 days from the date of the purchase. A detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described” on https://digitalworldpower.com/’s website. All objections based purely on the customers’ false anticipations or desires do not meet the requirements for refunds.
Major or Critical Defects – https://digitalworldpower.com/ tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 7 days from the date of the purchase. https://digitalworldpower.com/ reserves the right to correct such errors within 3 business days. If no remedy is supplied then the customer is entitled to receive a full refund on the purchase the following day.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund and Cancellation Policy - Digital World Power